templates/en/patient-faq.html.twig line 1

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  1. {% extends 'base.html.twig' %}
  3. {% block title %}Frequently asked questions for patients | CoaguChek{% endblock %}
  4. {% block description %}Click to find answers to your questions about anticoagulation, INR self-testing, and CoaguChek®.{% endblock %}
  6. {% block main %}
  8.     <div >
  9.         <section class="bg-patient text-white position-relative roche-header">
  10.             <div class="container-fluid">
  11.                 <div class="row align-items-center">
  12.                     <div class="col-lg-4 offset-lg-2 py-5 px-0 order-2 order-lg-1">
  13.                         <div class="container">
  14.                             <h1>Frequently asked questions</h1>
  15.                             <p class="mb-0">Find answers to your questions about anticoagulation, self-testing, and CoaguChek<sup>®</sup>.</p>
  16.                         </div>                        
  17.                     </div>
  18.                     <div class="col-lg-6 pe-0 order-1 order-lg-2">
  19.                         <img src="{{ asset('build/images/patient/07-FAQ/000-Heroimage_1x.png') }}" srcset="{{ asset('build/images/patient/07-FAQ/000-Heroimage_1x.png') }} 1x, {{ asset('build/images/patient/07-FAQ/000-Heroimage_2x.png') }} 2x" alt="A nurse and a patient smiling" class="w-100" />
  20.                     </div>
  21.                 </div>
  22.             </div>
  23.         </section>
  25.         <section class="roche-section__medium">
  26.             <div class="container">
  27.                 <h2 class="text-patient">
  28.                     Anticoagulation
  29.                 </h2>
  31.                 <div class="accordion" id="ac-accordion">
  32.                     <div class="accordion-item mb-4 rounded-4">
  33.                         <h3 class="accordion-header" id="ach01">
  34.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#acb01" aria-expanded="false" aria-controls="acb01">
  35.                                 How does blood coagulation work?
  36.                             </button>
  37.                         </h3>
  38.                         <div id="acb01" class="accordion-collapse collapse" aria-labelledby="ach01" data-bs-parent="#ac-accordion">
  39.                             <div class="accordion-body">
  40.                                 <p>Blood coagulation is vital, because without it you would not stop bleeding after an injury. The thickening and clotting of blood is a complex process involving numerous substances produced by the body (e.g., clotting factors and platelets).</p> 
  41.                                 <p>Coagulation involves three important steps:</p>
  42.                                 <ul>
  43.                                     <li>The vascular walls at the place of the injury contract.</li>
  44.                                     <li>The blood platelets stick together and form a blood clot that seals the place of the injury.</li>
  45.                                     <li>Coagulation factors are formed in the liver that ensure that the blood clot solidifies and does not dissolve.</li>
  46.                                 </ul>
  47.                                 <p>In healthy people, coagulation works reliably and potentially dangerous clots are not formed. In other words: the system is in balance.</p>                        
  48.                             </div>
  49.                         </div>
  50.                     </div>
  52.                     <div class="accordion-item mb-4 rounded-4 border-top">
  53.                         <h3 class="accordion-header" id="ach02">
  54.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#acb02" aria-expanded="false" aria-controls="acb02">
  55.                             What types of anticoagulants are available?
  56.                             </button>
  57.                         </h3>
  58.                         <div id="acb02" class="accordion-collapse collapse" aria-labelledby="ach02" data-bs-parent="#ac-accordion">
  59.                             <div class="accordion-body">
  60.                                 <p>There are a number of types of anticoagulant medications, also known as blood thinners. The medical term for these is oral anticoagulants. When they are ingested, the natural clotting of the blood is reduced and it takes longer for it to clot.</p> 
  61.                                 <p>The following are the main types of anticoagulants:</p>
  62.                                 <ul>
  63.                                     <li>Vitamin K antagonists, also known as Coumadin (or warfarin)</li>
  64.                                     <li>Heparin</li>
  65.                                     <li>Thrombocyte aggregation inhibitors</li>
  66.                                     <li>DOACs (also known as thrombin and factor Xa inhibitors)</li>
  67.                                 </ul>
  68.                                 <p>For long-term or ongoing anticoagulant therapy, vitamin K antagonists or DOACs can be used. Both are taken as tablets. Vitamin K antagonists are the most common because they have been used for over 60 years, and doctors are familiar with their effects and safety profile. </p>
  69.                                 <p>A major advantage of using vitamin K antagonists is patient self-testing of coagulation (INR levels). Self-testing of coagulation levels is not possible with DOACs. For some patients, regular self-testing of their INR levels may be of great benefit.</p>
  70.                             </div>
  71.                         </div>
  72.                     </div>
  74.                     <div class="accordion-item mb-4 rounded-4 border-top">
  75.                         <h3 class="accordion-header" id="ach03">
  76.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#acb03" aria-expanded="false" aria-controls="acb02">
  77.                             Why do coagulation levels need to be measured?
  78.                             </button>
  79.                         </h3>
  80.                         <div id="acb03" class="accordion-collapse collapse" aria-labelledby="ach03" data-bs-parent="#ac-accordion">
  81.                             <div class="accordion-body">
  82.                                 <p>When taking vitamin K antagonists, the coagulation level needs to be monitored regularly in order to check whether the optimal dose is being used. If the dose is too low, a clot may form. If it is too high, there is a risk of bleeding. It is important to balance these two risks. To do this, your doctor determines the <strong>therapeutic range</strong> in which your coagulation level should be.</p>
  83.                             </div>
  84.                         </div>
  85.                     </div>
  87.                     <div class="accordion-item mb-4 rounded-4 border-top">
  88.                         <h3 class="accordion-header" id="ach04">
  89.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#acb04" aria-expanded="false" aria-controls="acb02">
  90.                             What is a therapeutic range?
  91.                             </button>
  92.                         </h3>
  93.                         <div id="acb04" class="accordion-collapse collapse" aria-labelledby="ach04" data-bs-parent="#ac-accordion">
  94.                             <div class="accordion-body">
  95.                                 <p>Based on what you’re being prescribed anticoagulants for, your doctor will determine an individualized therapeutic INR range. This is the target range: your INR should not be higher or lower, as this may increase the risk of bleeding or a clot.</p> 
  96.                                 <p>Recommended ranges:</p>
  97.                                 <ul>
  98.                                     <li>Atrial fibrillation: INR of 2.0–3.0. </li>
  99.                                     <li>Heart valve replacement: INR of 2.0–3.5. <em>This depends on the type of heart valve used and whether the heart rhythm is regular.</em> </li>
  100.                                     <li>Thrombosis or lung embolism: INR of 2.0–3.0.</li>
  101.                                 </ul>
  102.                                 <p>These are recommended ranges only. Your doctor will determine what your target INR range is.</p>
  103.                             </div>
  104.                         </div>
  105.                     </div>
  107.                     <div class="accordion-item mb-4 rounded-4 border-top">
  108.                         <h3 class="accordion-header" id="ach05">
  109.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#acb05" aria-expanded="false" aria-controls="acb02">
  110.                             What do “INR value” and “Quick value” mean?
  111.                             </button>
  112.                         </h3>
  113.                         <div id="acb05" class="accordion-collapse collapse" aria-labelledby="ach05" data-bs-parent="#ac-accordion">
  114.                             <div class="accordion-body">
  115.                                 <p><strong>INR stands for international normalized ratio.</strong> It is the most common method of measuring to what extent the blood clotting is slowed. For instance, in a patient with an INR of 2.0, it takes twice as long for the blood to clot compared with a person who is not taking an anticoagulant (and has an INR of 1.0).  </p>
  116.                                 <p>The <strong>Quick value</strong> is also a commonly used unit but has become less popular than INR because it can fluctuate greatly. The Quick value is stated as a percentage (normal range: 70–130%) and is opposite to the INR in that a high percentage is equivalent to a low INR, and vice versa.</p>
  117.                             </div>
  118.                         </div>
  119.                     </div>
  121.                     <div class="accordion-item mb-4 rounded-4 border-top">
  122.                         <h3 class="accordion-header" id="ach06">
  123.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#acb06" aria-expanded="false" aria-controls="acb02">
  124.                             How often does INR need to be measured?
  125.                             </button>
  126.                         </h3>
  127.                         <div id="acb06" class="accordion-collapse collapse" aria-labelledby="ach06" data-bs-parent="#ac-accordion">
  128.                             <div class="accordion-body">
  129.                                 <p>INR monitoring is done in your doctor’s office at regular intervals, as your doctor sees best. With self-testing, weekly monitoring is recommended. Studies have shown that patient self-testing is associated with significantly more values within the therapeutic range than is testing carried out in the doctor’s office.</p>
  130.                                 <p><a class="btn btn-patient text-white" href="{{ path('patient-self-testing') }}">Learn more about self-testing</a></p>
  131.                             </div>
  132.                         </div>
  133.                     </div>
  135.                     <div class="accordion-item mb-4 rounded-4 border-top">
  136.                         <h3 class="accordion-header" id="ach07">
  137.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#acb07" aria-expanded="false" aria-controls="acb02">
  138.                             What should I watch out for?
  139.                             </button>
  140.                         </h3>
  141.                         <div id="acb07" class="accordion-collapse collapse" aria-labelledby="ach07" data-bs-parent="#ac-accordion">
  142.                             <div class="accordion-body">
  143.                                 <p>If you are receiving ongoing anticoagulant therapy with vitamin K antagonists, there are a few things you should watch out for. For instance, do your best to avoid injuries and cuts because this could lead to increased bleeding. There are also some nutritional and travel considerations to keep in mind—but not to the point where it should interfere with your enjoyment of daily life.</p>
  144.                                 <p><a class="btn btn-patient text-white" href="{{ path('patient-remaining-independent-nutrition') }}">Learn more about anticoagulation and nutrition</a></p>
  145.                             </div>
  146.                         </div>
  147.                     </div>                                                
  148.                 </div>
  149.             </div>        
  150.         </section>
  152.         <section class="roche-section__medium bg-soft">
  153.             <div class="container">
  154.                 <h2 class="text-patient">Self-testing</h2>
  156.                 <div class="accordion accordion-flush" id="st-accordion">
  157.                     <div class="accordion-item mb-4 rounded-4 border-top">
  158.                         <h3 class="accordion-header" id="sth01">
  159.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb01" aria-expanded="false" aria-controls="stb01">
  160.                             Where do I learn what to do?
  161.                             </button>
  162.                         </h3>
  163.                         <div id="stb01" class="accordion-collapse collapse" aria-labelledby="sth01" data-bs-parent="#st-accordion">
  164.                             <div class="accordion-body">
  165.                                 <p>Visit our <a class="text-patient" href="{{ path('patient-resources-self-testing') }}">Resources</a> section to access how-to videos and other informational brochures. You can also refer to step-by-step photos and instructions in our <a href="{{ path('patient-self-testing') }}" class="text-patient">Self-testing</a> section.</p>
  166.                                 <p>If you have any questions, please contact our CoaguChek<sup>®</sup>&nbsp;Roche Care Centre Monday to Friday from 8 a.m. to 5 p.m. (EST) toll-free at <a href="tel:18774262482" class="text-patient">1-877-426-2482</a>. We will be happy to walk you through all the various steps of self-testing.</p>
  167.                                 <p>You can also <a class="text-patient" href="{{ path('patient-contact') }}">contact us</a> online.</p>
  168.                             </div>
  169.                         </div>
  170.                     </div>
  172.                     <div class="accordion-item mb-4 rounded-4 border-top">
  173.                         <h3 class="accordion-header" id="sth02">
  174.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb02" aria-expanded="false" aria-controls="stb01">
  175.                             How reliable are my results?
  176.                             </button>
  177.                         </h3>
  178.                         <div id="stb02" class="accordion-collapse collapse" aria-labelledby="sth02" data-bs-parent="#st-accordion">
  179.                             <div class="accordion-body">
  180.                                 <p>The values obtained from using the CoaguChek<sup>®</sup>&nbsp;INRange or CoaguChek<sup>®</sup>&nbsp;XS system are reliable. The system is designed to automatically measure the functioning of each test strip after it has been inserted in order to avoid faulty test results. If, for instance, a test strip has been positioned incorrectly, the device will show an error message. See below for a list of all possible error messages and what to do.</p>
  181.                                 <p>If you get an error message, you may also contact our CoaguChek<sup>®</sup>&nbsp;Roche Care Centre toll-free at <a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>, Monday to Friday between 8 a.m. and 5 p.m. (EST).</p>
  182.                             </div>
  183.                         </div>
  184.                     </div>    
  186.                     <div class="accordion-item mb-4 rounded-4 border-top">
  187.                         <h3 class="accordion-header" id="sth03">
  188.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb03" aria-expanded="false" aria-controls="stb01">
  189.                             I keep getting error messages. What should I do?
  190.                             </button>
  191.                         </h3>
  192.                         <div id="stb03" class="accordion-collapse collapse" aria-labelledby="sth03" data-bs-parent="#st-accordion">
  193.                             <div class="accordion-body">
  194.                                 <p>Please call the CoaguChek<sup>®</sup>&nbsp;Roche Care Centre right away, toll-free at <a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>, for any error messages to prevent wasting your strips.</p>
  195.                             </div>
  196.                         </div>
  197.                     </div>    
  199.                     <div class="accordion-item mb-4 rounded-4 border-top">
  200.                         <h3 class="accordion-header" id="sth04">
  201.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb04" aria-expanded="false" aria-controls="stb01">
  202.                             I am having issues with my meter. Is it possible to have my instrument repaired?
  203.                             </button>
  204.                         </h3>
  205.                         <div id="stb04" class="accordion-collapse collapse" aria-labelledby="sth04" data-bs-parent="#st-accordion">
  206.                             <div class="accordion-body">
  207.                                 <p>The CoaguChek<sup>®</sup>&nbsp;instrument has a 2-year warranty, please make sure to fill out the form upon purchase of the instrument. The meter is not repairable, but for any issues, please call the CoaguChek<sup>®</sup>&nbsp;Info-Line (<a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>) to confirm whether the meter will need to be replaced. Some of these issues can be solved with the help of the CoaguChek<sup>®</sup>&nbsp;Roche Care Centre.</p>
  208.                                 <p>To validate your 2-year warranty, you can fill in the formulary <a href="{{ path('patient-resources-warranty-formulary') }}" class="text-patient">here</a>.</p>
  209.                             </div>
  210.                         </div>
  211.                     </div>    
  213.                     <div class="accordion-item mb-4 rounded-4 border-top">
  214.                         <h3 class="accordion-header" id="sth05">
  215.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb05" aria-expanded="false" aria-controls="stb01">
  216.                             I get an error message and can't use my meter anymore after inserting the code chip from the control solution. What should I do?
  217.                             </button>
  218.                         </h3>
  219.                         <div id="stb05" class="accordion-collapse collapse" aria-labelledby="sth05" data-bs-parent="#st-accordion">
  220.                             <div class="accordion-body">
  221.                                 <p>When performing a control test with the CoaguChek<sup>®</sup>&nbsp;XS PT control solution, leave the code chip of the test strip in the meter. The code chip from the control solution box must NOT be used. The code chip that comes with the control solution is meant to be used with another professional meter.</p>
  222.                             </div>
  223.                         </div>
  224.                     </div>    
  226.                     <div class="accordion-item mb-4 rounded-4 border-top">
  227.                         <h3 class="accordion-header" id="sth06">
  228.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb06" aria-expanded="false" aria-controls="stb01">
  229.                             Are the device and lancets reimbursed?
  230.                             </button>
  231.                         </h3>
  232.                         <div id="stb06" class="accordion-collapse collapse" aria-labelledby="sth06" data-bs-parent="#st-accordion">
  233.                             <div class="accordion-body">
  234.                                 <p>Many pharmacies and clinics offer point-of-care INR testing and can also follow patients who self-test INR with CoaguChek<sup>®</sup>.</p>
  235.                                 <p>Great news! In Quebec, since February 2017, the general drug insurance plan reimburses CoaguChek<sup>®</sup>&nbsp;strips for every patient.</p>
  236.                                 <p>In addition to refunding the strips, some private insurance plans also reimburse the meter. Contact your insurance company for more information. Get detailed information on coverage and reimbursement <a href="{{ path('patient-resources-reimbursement') }}" class="text-patient">here</a>.</p>
  237.                             </div>
  238.                         </div>
  239.                     </div>    
  241.                     <div class="accordion-item mb-4 rounded-4 border-top">
  242.                         <h3 class="accordion-header" id="sth07">
  243.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb07" aria-expanded="false" aria-controls="stb01">
  244.                             <span>Where can I get the CoaguChek<sup>®</sup>&nbsp;device and the test strips?</span>
  245.                             </button>
  246.                         </h3>
  247.                         <div id="stb07" class="accordion-collapse collapse" aria-labelledby="sth07" data-bs-parent="#st-accordion">
  248.                             <div class="accordion-body">
  249.                                 <p>You can purchase a CoaguChek<sup>®</sup>&nbsp;XS meter from your local pharmacy. Please contact your local pharmacy ahead of time, so that they can order the meter and strips from their wholesaler/distributor.</p>
  250.                             </div>
  251.                         </div>
  252.                     </div>    
  254.                     <div class="accordion-item mb-4 rounded-4 border-top">
  255.                         <h3 class="accordion-header" id="sth08">
  256.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb08" aria-expanded="false" aria-controls="stb01">
  257.                             <span>Does the CoaguChek<sup>®</sup>&nbsp;device require maintenance?</span>
  258.                             </button>
  259.                         </h3>
  260.                         <div id="stb08" class="accordion-collapse collapse" aria-labelledby="sth08" data-bs-parent="#st-accordion">
  261.                             <div class="accordion-body">
  262.                                 <p>Our measuring devices are maintenance-free. When the CoaguChek<sup>®</sup>&nbsp;INRange or CoaguChek<sup>®</sup>&nbsp;XS is switched on, the system runs through several internal function checks. You do not need to carry out or arrange for any other maintenance.</p>
  263.                                 <p>To avoid malfunction of the meter, follow the procedures indicated in the Operator Manual to clean and disinfect the meter and the lancing device.</p>
  264.                             </div>
  265.                         </div>
  266.                     </div>    
  268.                     <div class="accordion-item mb-4 rounded-4 border-top">
  269.                         <h3 class="accordion-header" id="sth09">
  270.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#stb09" aria-expanded="false" aria-controls="stb01">
  271.                             <span>Can I calibrate the CoaguChek<sup>®</sup>&nbsp;device?</span>
  272.                             </button>
  273.                         </h3>
  274.                         <div id="stb09" class="accordion-collapse collapse" aria-labelledby="sth09" data-bs-parent="#st-accordion">
  275.                             <div class="accordion-body">
  276.                                 <p>There is no calibration task that needs to be performed by the user. The system (instrument and test strips) autocalibrates with the test strip corresponding code chip lot number inserted in the instrument.</p>
  277.                                 <p>If your system needs to be verified for its performance, please ask your pharmacist if they can perform the CoaguChek<sup>®</sup>&nbsp;XS PT Control test for you, or call the CoaguChek<sup>®</sup>&nbsp;Info-Line/Coagulation Info-Line (<a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>) for assistance.</p>
  278.                             </div>
  279.                         </div>
  280.                     </div>        
  281.                 </div>
  282.             </div>
  283.         </section>
  285.         <section class="roche-section__medium">
  286.             <div class="container">
  287.                 <h2 class="text-patient">Common CoaguChek<sup>®</sup>&nbsp;INRange error messages</h2>
  288.                 <p>There are four icons that may appear with an error message: </p>
  290.                 <div class="row d-flex align-items-start">
  291.                     <div class="nav flex-column col-12 col-lg-6 nav-pills roche-pill__patient" role="tablist" aria-orientation="vertical">
  292.                         <button class="nav-link active d-flex justify-content-between align-items-center p-3 mb-4 border rounded-4" id="m-warning-tab" data-bs-toggle="pill" data-bs-target="#m-warning" type="button" role="tab" aria-controls="m-warning" aria-selected="true">
  293.                             <div>
  294.                                 <img width="40" src="{{ asset('build/images/patient/07-FAQ/Icon_Warning.svg') }}" alt="Warning icon"> 
  295.                                 <span class="ms-1">Warning message</span>
  296.                             </div>
  297.                             <img src="{{ asset('build/images/patient/07-FAQ/Icon_Arrow.svg') }}" alt="arrow" style="transform: rotate(270deg);"> 
  298.                         </button>
  299.                         <button class="nav-link d-flex justify-content-between align-items-center p-3 mb-4 border rounded-4" id="m-error-tab" data-bs-toggle="pill" data-bs-target="#m-error" type="button" role="tab" aria-controls="m-error" aria-selected="false">
  300.                             <div>
  301.                                 <img width="40" src="{{ asset('build/images/patient/07-FAQ/Icon_Error.svg') }}" alt="error"> 
  302.                                 <span class="ms-1">Error message</span>
  303.                             </div>
  304.                             <img src="{{ asset('build/images/patient/07-FAQ/Icon_Arrow.svg') }}" alt="arrow" style="transform: rotate(270deg);"> 
  305.                         </button>
  306.                         <button class="nav-link d-flex justify-content-between align-items-center p-3 mb-4 border rounded-4" id="m-maintenance-tab" data-bs-toggle="pill" data-bs-target="#m-maintenance" type="button" role="tab" aria-controls="m-maintenance" aria-selected="false">
  307.                             <div>
  308.                                 <img width="40" src="{{ asset('build/images/patient/07-FAQ/Icon_Maintenance.svg') }}" alt="maintenance"> 
  309.                                 <span class="ms-1">Maintenance message</span>
  310.                             </div>
  311.                             <img src="{{ asset('build/images/patient/07-FAQ/Icon_Arrow.svg') }}" alt="arrow" style="transform: rotate(270deg);"> 
  312.                         </button>
  313.                         <button class="nav-link d-flex justify-content-between align-items-center p-3 border rounded-4" id="m-information-tab" data-bs-toggle="pill" data-bs-target="#m-information" type="button" role="tab" aria-controls="m-information" aria-selected="false">
  314.                             <div>
  315.                                 <img width="40" src="{{ asset('build/images/patient/07-FAQ/Icon_Info.svg') }}" alt="information"> 
  316.                                 <span class="ms-1">Information message</span>
  317.                             </div>
  318.                             <img src="{{ asset('build/images/patient/07-FAQ/Icon_Arrow.svg') }}" alt="arrow" style="transform: rotate(270deg);"> 
  319.                         </button>
  320.                     </div>
  321.                     <div class="tab-content col-12 col-lg-6 pt-5 pt-lg-0">
  322.                         <div class="tab-pane fade show active" id="m-warning" role="tabpanel" aria-labelledby="m-warning-tab" tabindex="0">
  323.                             <div class="h-100 text-center border border-patient rounded-4">
  324.                                 <img src="{{ asset('build/images/patient/07-FAQ/01-MessageWarning_1x.png') }}" srcset="{{ asset('build/images/patient/07-FAQ/01-MessageWarning_1x.png') }} 1x, {{ asset('build/images/patient/07-FAQ/01-MessageWarning_2x.png') }} 2x" alt="warning message" class="img-fluid" />
  325.                             </div>
  326.                         </div>
  327.                         <div class="tab-pane fade" id="m-error" role="tabpanel" aria-labelledby="m-error-tab" tabindex="0">
  328.                             <div class="h-100 text-center border border-patient rounded-4">
  329.                                 <img src="{{ asset('build/images/patient/07-FAQ/01-MessageError_1x.png') }}" srcset="{{ asset('build/images/patient/07-FAQ/01-MessageError_1x.png') }} 1x, {{ asset('build/images/patient/07-FAQ/01-MessageError_2x.png') }} 2x" alt="warning message" class="img-fluid" />
  330.                             </div>
  331.                         </div>
  332.                         <div class="tab-pane fade" id="m-maintenance" role="tabpanel" aria-labelledby="m-maintenance-tab" tabindex="0">
  333.                             <div class="h-100 text-center border border-patient rounded-4">
  334.                                 <img src="{{ asset('build/images/patient/07-FAQ/01-MessageMaintenance_1x.png') }}" srcset="{{ asset('build/images/patient/07-FAQ/01-MessageMaintenance_1x.png') }} 1x, {{ asset('build/images/patient/07-FAQ/01-MessageMaintenance_2x.png') }} 2x" alt="warning message" class="img-fluid" />
  335.                             </div>
  336.                         </div>
  337.                         <div class="tab-pane fade" id="m-information" role="tabpanel" aria-labelledby="m-information-tab" tabindex="0">
  338.                             <div class="h-100 text-center border border-patient rounded-4">
  339.                                 <img src="{{ asset('build/images/patient/07-FAQ/01-MessageBattery_1x.png') }}" srcset="{{ asset('build/images/patient/07-FAQ/01-MessageBattery_1x.png') }} 1x, {{ asset('build/images/patient/07-FAQ/01-MessageBattery_2x.png') }} 2x" alt="warning message" class="img-fluid" />
  340.                             </div>
  341.                         </div>
  342.                     </div>
  343.                 </div>
  344.                 <p class="mt-4">In all cases, the text next to the icon will explain the problem and provide instructions about what do to next. Once you have read the message, press the "Enter" button to confirm the message and then proceed with the current task.</p>
  345.             </div>
  346.         </section>
  348.         <section class="roche-section__medium bg-soft">
  349.             <div class="container">
  350.                 <h2 class="text-patient">Common CoaguChek<sup>®</sup>&nbsp;XS error messages</h2>
  352.                 <div class="accordion" id="xs-accordion">
  354.                     <div class="accordion-item mb-4 rounded-4">
  355.                         <h3 class="accordion-header" id="xsh01">
  356.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb01" aria-expanded="false" aria-controls="xsb01">
  357.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_TestTrip.svg') }}" alt="Test strip symbol flashing "> </div>
  358.                                 <span>Test strip symbol flashing</span> 
  359.                             </button>
  360.                         </h3>
  361.                         <div id="xsb01" class="container text-center accordion-collapse collapse" aria-labelledby="xsh01" data-bs-parent="#xs-accordion">
  362.                             <div class="accordion-body p-0">
  363.                                 <div class="row">
  364.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  365.                                         Symbol
  366.                                     </div>
  367.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  368.                                         Brief description
  369.                                     </div>
  370.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  371.                                         What to do
  372.                                     </div>
  373.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  374.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_TestTrip.svg') }}" alt="Test strip symbol flashing ">
  375.                                     </div>
  376.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  377.                                         <span>
  378.                                             Test strip in meter <br>
  379.                                             <em>or</em> <br>
  380.                                             Test strip unusuable or not a CoaguChek<sup>®</sup>&nbsp;XS PT test strip
  381.                                         </span>                                        
  382.                                     </div>
  383.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  384.                                         <span>
  385.                                             Remove the test strip. The error message disappears, the meter is ready. <br>
  386.                                             <em>or</em><br>
  387.                                             Remove the test strip and repeat the test with a new or correct test strip
  388.                                         </span>                                        
  389.                                     </div>                                    
  390.                                 </div>            
  391.                             </div>
  392.                         </div>
  393.                     </div>
  395.                     <div class="accordion-item mb-4 rounded-4 border-top">
  396.                         <h3 class="accordion-header" id="xsh02">
  397.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb02" aria-expanded="false" aria-controls="xsb02">
  398.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_Temperature.svg') }}" alt="Temperature symbol flashing"></div>
  399.                                 <span>Temperature symbol flashing </span>
  400.                             </button>
  401.                         </h3>
  402.                         <div id="xsb02" class="container text-center accordion-collapse collapse" aria-labelledby="xsh02" data-bs-parent="#xs-accordion">
  403.                             <div class="accordion-body p-0">
  404.                                 <div class="row text-center">
  405.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  406.                                         Symbol
  407.                                     </div>
  408.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  409.                                         Brief description
  410.                                     </div>
  411.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  412.                                         What to do
  413.                                     </div>
  414.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  415.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_Temperature.svg') }}" alt="Temperature symbol flashing">
  416.                                     </div>
  417.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  418.                                         Meter too warm or too cold    
  419.                                     </div>
  420.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  421.                                         <span>
  422.                                             Turn the meter off and allow it to stand for about 30 minutes at room temperature (15–30 °C).
  423.                                         </span>                                        
  424.                                     </div>                                    
  425.                                 </div>                
  426.                             </div>
  427.                         </div>
  428.                     </div>    
  430.                     <div class="accordion-item mb-4 rounded-4 border-top">
  431.                         <h3 class="accordion-header" id="xsh03">
  432.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb03" aria-expanded="false" aria-controls="xsb03">
  433.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_Battery.svg') }}" alt="Battery symbol flashing"></div>
  434.                                 <span>Battery symbol flashing </span>
  435.                             </button>
  436.                         </h3>
  437.                         <div id="xsb03" class="container text-center accordion-collapse collapse" aria-labelledby="xsh03" data-bs-parent="#xs-accordion">
  438.                             <div class="accordion-body p-0">
  439.                             <div class="row">
  440.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  441.                                         Symbol
  442.                                     </div>
  443.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  444.                                         Brief description
  445.                                     </div>
  446.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  447.                                         What to do
  448.                                     </div>
  449.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  450.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_Battery.svg') }}" alt="Battery symbol flashing">
  451.                                     </div>
  452.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">                            
  453.                                         Battery level too low
  454.                                     </div>
  455.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  456.                                         Insert a new battery.                                    
  457.                                     </div>                                    
  458.                                 </div>                
  459.                             </div>
  460.                         </div>
  461.                     </div>    
  463.                     <div class="accordion-item mb-4 rounded-4 border-top">
  464.                         <h3 class="accordion-header" id="xsh04">
  465.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb04" aria-expanded="false" aria-controls="xsb04">
  466.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_Cover.svg') }}" alt="Cover symbol flashing"></div>
  467.                                 <span>Cover symbol flashing</span>
  468.                             </button>
  469.                         </h3>
  470.                         <div id="xsb04" class="container text-center accordion-collapse collapse" aria-labelledby="xsh04" data-bs-parent="#xs-accordion">
  471.                             <div class="accordion-body p-0">
  472.                                 <div class="row">
  473.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  474.                                         Symbol
  475.                                     </div>
  476.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  477.                                         Brief description
  478.                                     </div>
  479.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  480.                                         What to do
  481.                                     </div>
  482.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  483.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_Cover.svg') }}" alt="Cover symbol flashing">
  484.                                     </div>
  485.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  486.                                         Test strip guide cover open                                    
  487.                                     </div>
  488.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  489.                                         Close the test strip guide cover. The error message disappears, the meter is ready.                                
  490.                                     </div>                                    
  491.                                 </div>            
  492.                             </div>
  493.                         </div>
  494.                     </div>    
  496.                     <div class="accordion-item mb-4 rounded-4 border-top">
  497.                         <h3 class="accordion-header" id="xsh05">
  498.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb05" aria-expanded="false" aria-controls="xsb05">
  499.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_IRsymbol.svg') }}" alt="IR symbol flashing"></div>
  500.                                 <span>IR symbol flashing</span>
  501.                             </button>
  502.                         </h3>
  503.                         <div id="xsb05" class="container text-center accordion-collapse collapse" aria-labelledby="xsh05" data-bs-parent="#xs-accordion">
  504.                             <div class="accordion-body p-0">
  505.                                 <div class="row">
  506.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  507.                                         Symbol
  508.                                     </div>
  509.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  510.                                         Brief description
  511.                                     </div>
  512.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  513.                                         What to do
  514.                                     </div>
  515.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  516.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_IRsymbol.svg') }}" alt="IR symbol flashing">
  517.                                     </div>
  518.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  519.                                         Infrared download error                                
  520.                                     </div>
  521.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  522.                                                                     
  523.                                     </div>                                    
  524.                                 </div>                    
  525.                             </div>
  526.                         </div>
  527.                     </div>
  529.                     <div class="accordion-item mb-4 rounded-4 border-top">
  530.                         <h3 class="accordion-header" id="xsh06">
  531.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb06" aria-expanded="false" aria-controls="xsb06">
  532.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_QC.svg') }}" alt="QC symbol flashing"></div>
  533.                                 <span>QC symbol flashing</span>
  534.                             </button>
  535.                         </h3>
  536.                         <div id="xsb06" class="container text-center accordion-collapse collapse" aria-labelledby="xsh06" data-bs-parent="#xs-accordion">
  537.                             <div class="accordion-body p-0">
  538.                                 <div class="row">
  539.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  540.                                         Symbol
  541.                                     </div>
  542.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  543.                                         Brief description
  544.                                     </div>
  545.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  546.                                         What to do
  547.                                     </div>
  548.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  549.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_QC.svg') }}" alt="QC symbol flashing">
  550.                                     </div>
  551.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  552.                                         Quality control: test strip unusable                
  553.                                     </div>
  554.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  555.                                         <span>
  556.                                             Turn the meter off and remove the test strip. Repeat the test with a new test strip. In case the error occurs again contact the CoaguChek<sup>®</sup>&nbsp;Roche Care Centre, toll-free at <a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>.
  557.                                         </span>                    
  558.                                     </div>                                    
  559.                                 </div>            
  560.                             </div>
  561.                         </div>
  562.                     </div>    
  564.                     <div class="accordion-item mb-4 rounded-4 border-top">
  565.                         <h3 class="accordion-header" id="xsh07">
  566.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb07" aria-expanded="false" aria-controls="xsb07">
  567.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_code.svg') }}" alt="Code symbol flashing"></div>
  568.                                 <span>Code symbol flashing</span>
  569.                             </button>
  570.                         </h3>
  571.                         <div id="xsb07" class="container text-center accordion-collapse collapse" aria-labelledby="xsh07" data-bs-parent="#xs-accordion">
  572.                             <div class="accordion-body p-0">
  573.                                 <div class="row">
  574.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  575.                                         Symbol
  576.                                     </div>
  577.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  578.                                         Brief description
  579.                                     </div>
  580.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  581.                                         What to do
  582.                                     </div>
  583.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  584.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_code.svg') }}" alt="Code symbol flashing">
  585.                                     </div>
  586.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  587.                                         Code chip error                
  588.                                     </div>
  589.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  590.                                         Insert the code chip, or remove it and re-insert it.                
  591.                                     </div>                                    
  592.                                 </div>                    
  593.                             </div>
  594.                         </div>
  595.                     </div>    
  597.                     <div class="accordion-item mb-4 rounded-4 border-top">
  598.                         <h3 class="accordion-header" id="xsh08">
  599.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb08" aria-expanded="false" aria-controls="xsb08">
  600.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_Error000.svg') }}" alt="Error number: 000"></div>
  601.                                 <span>Error number: 000</span>
  602.                             </button>
  603.                         </h3>
  604.                         <div id="xsb08" class="container text-center accordion-collapse collapse" aria-labelledby="xsh08" data-bs-parent="#xs-accordion">
  605.                             <div class="accordion-body p-0">
  606.                                 <div class="row">
  607.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  608.                                         Symbol
  609.                                     </div>
  610.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  611.                                         Brief description
  612.                                     </div>
  613.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  614.                                         What to do
  615.                                     </div>
  616.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  617.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_Error000.svg') }}" alt="Error number: 000">
  618.                                     </div>
  619.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  620.                                         Allowed time for blood application exceeded        
  621.                                     </div>
  622.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  623.                                         Turn the meter off, remove the test strip and start a new test using the same test strip.            
  624.                                     </div>                                    
  625.                                 </div>                        
  626.                             </div>
  627.                         </div>
  628.                     </div>
  630.                     <div class="accordion-item mb-4 rounded-4 border-top">
  631.                         <h3 class="accordion-header" id="xsh09">
  632.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb09" aria-expanded="false" aria-controls="xsb09">
  633.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_3.svg') }}" alt="Error number: 3"></div>
  634.                                 <span>Error number: 3</span>
  635.                             </button>
  636.                         </h3>
  637.                         <div id="xsb09" class="container text-center accordion-collapse collapse" aria-labelledby="xsh09" data-bs-parent="#xs-accordion">
  638.                             <div class="accordion-body p-0">
  639.                                 <div class="row">
  640.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  641.                                         Symbol
  642.                                     </div>
  643.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  644.                                         Brief description
  645.                                     </div>
  646.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  647.                                         What to do
  648.                                     </div>
  649.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  650.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_3.svg') }}" alt="Error number: 3">
  651.                                     </div>
  652.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  653.                                         Beyond expiry date    
  654.                                     </div>
  655.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  656.                                         <span>
  657.                                             <p>First check whether the date setting is correct in the meter. If it is not, set the correct date.</p>
  658.                                             <p class="mb-0">If the date is correct: turn the meter off, remove the code chip and test strip. Use a test strip from a new lot of test strips and insert the code chip that came with the new lot</p>
  659.                                         </span>            
  660.                                     </div>                                    
  661.                                 </div>                        
  662.                             </div>
  663.                         </div>
  664.                     </div>    
  666.                     <div class="accordion-item mb-4 rounded-4 border-top">
  667.                         <h3 class="accordion-header" id="xsh10">
  668.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb10" aria-expanded="false" aria-controls="xsb10">
  669.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_4.svg') }}" alt="Error number: 4"></div>
  670.                                 <span>Error number: 4</span>
  671.                             </button>
  672.                         </h3>
  673.                         <div id="xsb10" class="container text-center accordion-collapse collapse" aria-labelledby="xsh10" data-bs-parent="#xs-accordion">
  674.                             <div class="accordion-body p-0">
  675.                                 <div class="row">
  676.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  677.                                         Symbol
  678.                                     </div>
  679.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  680.                                         Brief description
  681.                                     </div>
  682.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  683.                                         What to do
  684.                                     </div>
  685.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  686.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_4.svg') }}" alt="Error number: 4">
  687.                                     </div>
  688.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  689.                                         Test strip unusable or internal error
  690.                                     </div>
  691.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  692.                                         <span>
  693.                                             <p>Turn the meter off, remove the test strip and re-insert it. If the error message appears again, discard the unusable test strip and use a new one.</p>
  694.                                             <p class="mb-0">If you still get the error message after you have inserted a new test strip, turn the meter off again. Wait two minutes before turning the meter on. If the error message still appears, the meter might be defective. Contact the CoaguChek<sup>®</sup>&nbsp;Roche Care Centre, toll-free at <a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>.</p>
  695.                                         </span>            
  696.                                     </div>                                    
  697.                                 </div>                
  698.                             </div>
  699.                         </div>
  700.                     </div>    
  702.                     <div class="accordion-item mb-4 rounded-4 border-top">
  703.                         <h3 class="accordion-header" id="xsh11">
  704.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb11" aria-expanded="false" aria-controls="xsb11">
  705.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_5.svg') }}" alt="Error number: 5"></div>
  706.                                 <span>Error number: 5</span>
  707.                             </button>
  708.                         </h3>
  709.                         <div id="xsb11" class="container text-center accordion-collapse collapse" aria-labelledby="xsh11" data-bs-parent="#xs-accordion">
  710.                             <div class="accordion-body p-0">
  711.                                 <div class="row">
  712.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  713.                                         Symbol
  714.                                     </div>
  715.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  716.                                         Brief description
  717.                                     </div>
  718.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  719.                                         What to do
  720.                                     </div>
  721.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  722.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_5.svg') }}" alt="Error number: 5">
  723.                                     </div>
  724.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  725.                                         Blood application error
  726.                                     </div>
  727.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  728.                                         <span>
  729.                                             Turn the meter off and remove the test strip. Re-read the instructions about applying blood and repeat the test with a new test strip.
  730.                                         </span>            
  731.                                     </div>                                    
  732.                                 </div>                    
  733.                             </div>
  734.                         </div>
  735.                     </div>
  737.                     <div class="accordion-item mb-4 rounded-4 border-top">
  738.                         <h3 class="accordion-header" id="xsh12">
  739.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb12" aria-expanded="false" aria-controls="xsb12">
  740.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_6.svg') }}" alt="Error number: 6"></div>
  741.                                 <span>Error number: 6</span>
  742.                             </button>
  743.                         </h3>
  744.                         <div id="xsb12" class="container text-center accordion-collapse collapse" aria-labelledby="xsh12" data-bs-parent="#xs-accordion">
  745.                             <div class="accordion-body p-0">
  746.                                 <div class="row">
  747.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  748.                                         Symbol
  749.                                     </div>
  750.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  751.                                         Brief description
  752.                                     </div>
  753.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  754.                                         What to do
  755.                                     </div>
  756.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  757.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_6.svg') }}" alt="Error number: 6">
  758.                                     </div>
  759.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  760.                                         Measurement error
  761.                                     </div>
  762.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  763.                                         <span>
  764.                                             Turn the meter off and remove the test strip. Repeat the test with a new test strip. Do not touch or remove the test strip when a test is in progress.
  765.                                         </span>            
  766.                                     </div>                                    
  767.                                 </div>                    
  768.                             </div>
  769.                         </div>
  770.                     </div>    
  772.                     <div class="accordion-item mb-4 rounded-4 border-top">
  773.                         <h3 class="accordion-header" id="xsh13">
  774.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb13" aria-expanded="false" aria-controls="xsb13">
  775.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_7.svg') }}" alt="Error number: 7"></div>
  776.                                 <span>Error number: 7</span>
  777.                             </button>
  778.                         </h3>
  779.                         <div id="xsb13" class="accordion-collapse collapse" aria-labelledby="xsh13" data-bs-parent="#xs-accordion">
  780.                             <div class="accordion-body p-0">
  781.                                 <div class="row">
  782.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  783.                                         Symbol
  784.                                     </div>
  785.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  786.                                         Brief description
  787.                                     </div>
  788.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  789.                                         What to do
  790.                                     </div>
  791.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  792.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_7.svg') }}" alt="Error number: 7">
  793.                                     </div>
  794.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  795.                                         Measurement error
  796.                                     </div>
  797.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  798.                                         <span>
  799.                                             <p>Turn the meter off and remove the test strip. Repeat the measurement using a new test strip and blood taken from a new puncture site at the tip of another finger. Do not touch or remove the test strip when a test is in progress.</p>
  800.                                             <p class="mb-0">This error message (7) can occur in rare cases, i.e. in patients with long coagulation times (> 8 INR, < 5% Quick). If this error message appears again when you repeat the test, your results must be checked using another method. Please contact the doctor treating you immediately.</p>
  801.                                         </span>            
  802.                                     </div>                                    
  803.                                 </div>                        
  804.                             </div>
  805.                         </div>
  806.                     </div>    
  808.                     <div class="accordion-item mb-4 rounded-4 border-top">
  809.                         <h3 class="accordion-header" id="xsh14">
  810.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb14" aria-expanded="false" aria-controls="xsb14">
  811.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_8.svg') }}" alt="Error number: 8"></div>
  812.                                 <span>Error number: 8</span>
  813.                             </button>
  814.                         </h3>
  815.                         <div id="xsb14" class="container text-center accordion-collapse collapse" aria-labelledby="xsh14" data-bs-parent="#xs-accordion">
  816.                             <div class="accordion-body text-center">
  817.                                 <div class="row">
  818.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  819.                                         Symbol
  820.                                     </div>
  821.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  822.                                         Brief description
  823.                                     </div>
  824.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  825.                                         What to do
  826.                                     </div>
  827.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  828.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_8.svg') }}" alt="Error number: 8">
  829.                                     </div>
  830.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  831.                                         Internal error
  832.                                     </div>
  833.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  834.                                         <span>
  835.                                             <p>Turn the meter off and remove the batteries. Wait at least one minute before re-inserting the batteries in the battery compartment, and then set the date and time.</p>
  836.                                             <p class="mb-0">Repeat the test. If the error message persists, the meter has a fault. Please contact the CoaguChek<sup>®</sup>&nbsp;Roche Care Centre, toll-free at <a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>.</p>
  837.                                         </span>            
  838.                                     </div>                                    
  839.                                 </div>                
  840.                             </div>
  841.                         </div>
  842.                     </div>
  844.                     <div class="accordion-item mb-4 rounded-4 border-top">
  845.                         <h3 class="accordion-header" id="xsh15">
  846.                             <button class="accordion-button collapsed rounded-4" type="button" data-bs-toggle="collapse" data-bs-target="#xsb15" aria-expanded="false" aria-controls="xsb15">
  847.                                 <div><img src="{{ asset('build/images/patient/07-FAQ/Icon_9.svg') }}" alt="Error number: 9"></div>
  848.                                 <span>Error number: 9</span>
  849.                             </button>
  850.                         </h3>
  851.                         <div id="xsb15" class="container text-center accordion-collapse collapse" aria-labelledby="xsh15" data-bs-parent="#xs-accordion">
  852.                             <div class="accordion-body p-0">
  853.                                 <div class="row">
  854.                                     <div class="col-12 col-lg-4 order-1 order-lg-1 p-4 text-center bg-patient text-white">
  855.                                         Symbol
  856.                                     </div>
  857.                                     <div class="col-12 col-lg-4 order-3 order-lg-2 p-4 text-center bg-patient text-white">
  858.                                         Brief description
  859.                                     </div>
  860.                                     <div class="col-12 col-lg-4 order-5 order-lg-3 p-4 text-center bg-patient text-white">
  861.                                         What to do
  862.                                     </div>
  863.                                     <div class="col-12 col-lg-4 order-2 order-lg-4 p-4 d-flex align-items-center justify-content-center">
  864.                                         <img src="{{ asset('build/images/patient/07-FAQ/Icon_9.svg') }}" alt="Error number: 9">
  865.                                     </div>
  866.                                     <div class="col-12 col-lg-4 order-4 order-lg-5 p-4 d-flex align-items-center justify-content-center text-center">
  867.                                         Internal error
  868.                                     </div>
  869.                                     <div class="col-12 col-lg-4 order-last p-4 d-flex align-items-center justify-content-center text-center">
  870.                                         <span>
  871.                                             <p>Turn the meter off and wait for at least 2 minutes. Ensure that when you perform a test the ambient temperature is stable.</p>
  872.                                             <p class="mb-0">Repeat the test. If the error message persists or re-appears in the future, the meter has a fault. This error indicates possible damage to the heater plate contacts. Contact the CoaguChek<sup>®</sup>&nbsp;Roche Care Centre, toll-free at <a class="text-patient text-nowrap" href="tel:18774262482">1-877-426-2482</a>.</p>
  873.                                         </span>            
  874.                                     </div>                                    
  875.                                 </div>                    
  876.                             </div>
  877.                         </div>
  878.                     </div>                                                                                                                            
  879.                 </div>    
  881.             </div>
  882.             
  883.         </section>
  885.     </div>
  886.   
  888. {% endblock %}